Former Spurs defender Ramon Vega says the disconnect between the fans and the players at Tottenham Hotspur Stadium is "so big" that he is unsure whether the club "will actually recover it".
The centre-back joined Tottenham from Italian side Cagliari in January 1997, going on to make 81 appearances in all competitions for the London club.
"What's going on at Spurs is an accumulation of years of massive neglect on the football side of things," he explained on the Sacked In The Morning podcast.
"It isn't the business or infrastructure side. They have a lovely stadium but they have no furniture to use, if you like.
"But all of that neglect over close to 10 years now has really been catching up with them in the past few seasons.
"They've had the best managers on the planet, who couldn't do anything about it. Then they had Ange Postecoglou, who finally won something and they sacked him.
"They had Harry Kane and Son Heung-min, but they didn't build on having two of the top strikers in the world. Kane actually had to go to Bayern Munich before he finally won something!
"It has been a shambles from the board and the owners. That has also extended to the management team now because the club is potentially going to be relegated and it's without a doubt on them.
"They could've done something in the January transfer window, but they didn't end up doing anything.
"So we're talking about quite a lot of issues with the club in terms of management and philosophy. There is no DNA whatsoever.
"There is such a disconnect between the fans and the players. In fact, it is so big I don't know how they will actually recover it.
"For me, the only way to do it is either to bring in new ownership or do a complete revamp of the board and the management team."
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